The 2018-2023 Strategic Plan outlined five strategic directions, including 21 specific goals. Over the past three years, these goals have informed the priorities of the Board and Leadership Team in establishing governing and operational plans.
In 2023, the Leadership Team recommended to the Board that the Hospice refresh its strategic directions and extend the timeframe by three years. The Board accepted the recommendation, and the Leadership Team led a collaborative process to reframe the priorities. The refreshed strategic directions were adopted in February 2025.
The four strategic directions are connected and mutually reinforcing. When taken together, they will advance palliative and end-of-life care in the Burlington community and drive performance improvement.
Vision: 2025–2027
Strategic Directions
- Achieve Excellence in Palliative Care
- Collaborate to Deliver a Seamless Care Experience
- Deliver Sustainable Models of Care
- Foster and Support Our People
Strategic Pillars
Over the next two years, our work will be grounded in a clear understanding of our core business—defining our essential programs, services, and evolving role within the regional health system. This focus will form the foundation for our strategic direction and operational planning, guiding and informing decision-making across all areas of the organization.
Our efforts will be anchored in five key strategic pillars:
1. People: Empowered, Engaged, and Purpose-Driven
2. Client-Centred, Quality Care
3. Community: Connected and Recognized
4. Evidence-Based Planning and Evaluation
5. Sustainable Future: Financial and Physical Stewardship